Wendy Adlerstein

015: Wendy Adlerstein – Empathy and Communication at Work


Communication is the glue that holds a company together. That along with purpose and empathy are what Wendy Adlerstein, co-owner and Executive Director of First Light Homecare West Suburban Boston, talks about on this episode of Engaging Voices.

This Weeks Engaging Voice:
Wendy Adlerstein
Executive Director, FFirstLight Home Care West Suburban Boston

Show Notes:
Wendy Adlerstein serves as Executive Director and an owner of FirstLight Home Care of West Suburban Boston.

With over 20 years of experience in working with seniors, Wendy holds a B.A. from Clark University in Psychology with a concentration in Sociology and Human Services.

In addition to her Massachusetts License in Social Work, Wendy holds a Certificate in Gerontology from the Worcester Consortium Gerontology Program.

She is a member of the Aging Life Care Association (ALCA), formerly the National Association of Professional Geriatric Care Managers.

Finally, Wendy is a Certified Dementia Practitioner® in good standing from the National Council of Certified Dementia Practitioners.

On this episode Stacey and Wendy talk about…

  • What Wendy wanted to be when she grew up (1:00)
  • How Wendy became interested in Gereontology (3:50)
  • What FirstLight Home care does and how Wendy differentiates the company in a sea of home care agencies (7:05)
  • The importance of communication to run business smoothly (11:20)
  • Challenges Wendy has faced growing FirstLight Home Care (18:20)
  • How Wendy finds purpose and meaning at work (20:05)
  • Empathy, not taking things personally and figuring out how to connect with a stressed out person (26:25)
  • What’s next for Wendy (30:20)
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Wendy Adlerstein

About the Shed the Formality Podcast

A podcast for midlife entrepreneurs tired of formal protocols stifling their personality and ideas.

Tune in every Sunday for unconventional conversations about networking & self-promotion, starting and leading a business, managing change and transitions, culture and community building and so much more.